Grievance Redressal
The Grievance Redressal Team investigates problems/issues raised by customers and provides an impartial resolution. We are concerned about you. If you are not satisfied with our service and require a better resolution to your problem, please raise a complaint with us at below contacts :
- Call at Customer Care number – 011 - 4549 4549 from any Land line or Mobile.
- For lodging a complaint online, email us at wecare@zuariinsure.com. After investigating the matter internally, we will send our response within a period of 15 days. In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.
Escalation Level 1
For lack of a response or if the response provided does not meet your expectation, you can write to : grievance@zuariinsure.com to submit the grievance online After examining the matter, final response would be conveyed within a period of 15 days from the date of receipt of your complaint on this e-mail id.
Escalation Level 2
In case, you are not satisfied with the decision/resolution of the above office, or have not received any response within 15 days, you may write to: compliance@zuariinsure.com
Escalation Level 3
If after following escalation level 1&2 as stated above , your issue remains unresolved, you may approach the insurers for the solution